Yormio Support
Need help with the app, your account, Premium, a purchase or a privacy request? Use the contact details or form below.
Common questions
How do I restore Premium?
Open Yormio Premium and use Restore Purchases while signed in to the Yormio account that should receive the entitlement and the store account used for the purchase.
How do I cancel a subscription?
Subscriptions are managed by the store that billed you. Cancel or manage the subscription in your Apple App Store or Google Play subscription settings. Deleting Yormio or deleting your Yormio account does not automatically cancel store billing.
Why can AI stop temporarily on Premium?
Premium is subject to fair use and service-protection controls. The current production policy can temporarily pause AI processing after 100 chargeable AI operations within a rolling 24-hour window.
Does Yormio keep my raw voice recording?
Yormio’s current implementation does not persist raw audio in Supabase Storage or application logs. The temporary device recording is removed after processing, cancellation or discard. See the Privacy Policy for details.
How do I delete my account?
You can delete your account from Yormio’s account/settings flow. If you no longer have access to the app, use the external deletion request page.
Are notifications guaranteed?
No. Notification delivery depends on operating-system permissions, battery management and other device conditions. Yormio is not an emergency alert service.
Contact support
You can email bgswedenappdev@gmail.com or submit this form. Do not include passwords, authentication tokens, payment-card details or sensitive information that is not needed to explain the issue.